customerloyaltyplaybook.com

Tasks

Make the site mobile device friendly.
Avoid using deprecated HTML tags.
Implement the viewport meta tag.
Try to make your site load faster.

SEO

URL

Domain : customerloyaltyplaybook.com/

Character length : 28

Title

The Customer Loyalty Playbook by Jeri Quinn

Description

Did you know that it costs 5-8 times more to get a new client than to keep an existing client? Discover the ‘why’ and the ‘how’ of customer loyalty so you can have these benefits in your business.

Keywords (meta keywords)

Customer loyalty,Customer service,Customer satisfaction,Customer service training,Customer experience,Customer care training,Company culture,Improve customer service,Customer retention,Employee retent

Error! Using “meta keywords” is meaningless in a while.

Open Graph Protocol

Good! The OG (Open Graph) protocol is set on this website.

locale: en_US
type: website
title: The Customer Loyalty Playbook by Jeri Quinn
description: Did you know that it costs 5-8 times more to get a new client than to keep an existing client? Discover the ‘why’ and the ‘how’ of customer loyalty so you can have these benefits in your business.
url: http://customerloyaltyplaybook.com/
site_name: The Customer Loyalty Playbook

Dublin Core

Dublin Core is not used

Underscores in the URLs

Good! No underscore (_) found in the URLs.

Search engine friendly URLs

Good! The website uses SEO friendly URLs.

Checking the robots.txt file

There is robots.txt file.
https://customerloyaltyplaybook.com/robots.txt

User-agent	Disallowed for the search engines
*	/customerloyaltyplaybook/wp-admin/

Social

Social Engagement

Linkedin2

Facebook Share0

Facebook Comments0

Content

Doctype

Missing doctype element

Encoding

Perfect! The character encoding is set: UTF-8.

Language

We have found the language localisation: ”en”.

Title

The Customer Loyalty Playbook by Jeri Quinn

Character length : 43

Good! The title’s length is between 10 and 70 characters.

Text / HTML ratio

Ratio : 4%

Error! The text / HTML code ratio is under 15 percent on this website. This value shows that the website has relatively few text content.

Headings

H1	H2	H3	H4	H5	H6
1	0	3	1	0	0

Heading structure in the source code

<H1> The Customer Loyalty Playbook
<H3> Did you know that a 5% increase in customer loyaltycould add an extra 25-100% of profit to your bottom line?
<H3> Did you know that it costs 5-8 times more to get a new clientthan to keep an existing client?
<H3> Did you know that loyal customers who buy regularly help you have predictable cash flow?
<H4> Get Our New (5★ Rated) Book

Word cloud

customer6
loyalty5
book4
diagrams3
get3
costs3
jeri3
know3
cash2
download2
line2
flow2
resources2
new2
predictable2
money2
bottom2
all2
profit2

Keyword matrix

word	title	descriptions	heading
customer
loyalty
book
diagrams
get
costs

Two Word cloud

customer loyalty4
bottom line2

Three Word cloud

your bottom line2

404 Page

The website has a 404 error page.

Flash content

Good! The website does not have any flash contents.

Frame

Error! The website uses iFrame solutions. This type of contents are not indexed by Google.

Images

We found 3 images on this web page.

Good! Every image has an alternative text attributes set on this website.

Readability

Flesch–Kincaid Grade Level

4.20

Flesch Reading Ease

74.60

Coleman Liau Index

8.80

Automated Readability Index (ARI)

1.00

Dale–Chall Readability

6.60

SMOG Index

8.60

Spache Readibility

5.00

Number of letters

3604

Number of words

860

Number of sentences

160

Average words per sentences

Number of syllables

1289

Syllables in words

1194

Average syllables in words

1.50

Number of words in first three syllables

141

Percentage of word / syllables

16.40

Words not in Dale-Chall easy-word list

345

Words not in Spache easy-word list

135

Technologies

Mobile optimization

Error! This website is not optimized for mobile devices... It is optimized for devices which have at least 990px wide display!

Deprecated HTML elements

Error! Deprecated HTML tags are used on this webpage. You should improve your website.

Deprecated HTML tags	Occurrences
<center>	2

Redirection (www / not www)

Good! The web address is accessible in only one version. The www version is redirected to the version without www.

Deprecated HTML elements

Error! Deprecated HTML tags are used on this webpage. You should improve your website.

Deprecated HTML tags	Occurrences
<center>	2

Printability

Suggestion! Unfortunately, no printer-friendly CSS found.

Meta Tag (viewport tag, mobile devices)

Error! The meta tag named viewport is missing.

Speed test

Server response time

The server response time is fast enough.

Loading time

5,555 ms

Table layout

Good! No nested tables found.

Render blocking resources

Good! No render blocking elements found!

Speed test – Javascript

Javascript

Good! Just a few javascript files are detected on the website.

File size of all javascript files combined

0.00

Javascript minifying

Great! The Javascript files are minified.

Speed test – CSS

CSS

Good! Just a few CSS files are used on this website.

File size of all css files combined

0.00

CSS minifying

Great! The CSS elements are minified.

Speed test – Compression

Uncompressed size of the of the HTML

0.00

Gzip compression

Your site uses compression.

Speed test – Browser cache

Browser cache

The browser cache is set correctly for all elements.

Speed test – Images

File size of all images combined

0.00

Image optimisation

All images are optimized.

Links

We found a total of 19 different links.
Internal links: 15
External links: 4

External links:

Link text (anchor)	Link strength
Customer Loyalty Strategy Session
http://www.amazon.com/.. /ref=as_li_qf_sp_asin_tl?ie=UTF8&camp=178...
http://danceofbusiness.com/customerloyaltyplaybook/1st-chapter
http://www.drivingimprovedresults.com

Internal links:

Link text (anchor)	Link strength
The Customer Loyalty Playbook
Home & Assessment
The Book
Speaking
Media
Jeri on Executive Webinars
Jeri on Video
Jeri on the Radio
Keynote & Seminar Topics
Download the Speaker Kit
Consulting
Diagrams & Resources
Get Instant Access to all Charts and Diagrams
Download Book Resources and Diagrams
About the Author

Website security

104.244.124.241

External hidden links

Good! No hidden external links found

Looking for eval()

Good! No eval(bas64_decode()) scripts are found

Checking for XSS vulnerability

No XSS vulnerability found

Email encryption

Good! We have not found any unencrypted email addresses.

Sites on same ip

organizemyinformation.com

healthy-tristate.com

bespoke-yourlife.com

Icons

Favicon

Good! The website uses favicon.

Order of Heading elements on mobile by position

H1 : The Customer Loyalty Playbook, ( 11px from top )
H3 : Did you know that a 5% increase in customer loyaltycould add an extra 25-100% of profit to your bottom line?, ( 282px from top )
H4 : Get Our New (5★ Rated) Book, ( 282px from top )
H3 : Did you know that it costs 5-8 times more to get a new clientthan to keep an existing client?, ( 335px from top )
H3 : Did you know that loyal customers who buy regularly help you have predictable cash flow?, ( 388px from top )

Typos

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SEO report of customerloyaltyplaybook.com

The Customer Loyalty Playbook by Jeri Quinn

Tasks

SEO

Social

Content

Readability

Technologies

Speed test

Speed test – Javascript

Speed test – CSS

Speed test – Compression

Speed test – Browser cache

Speed test – Images

Links

External links:

Internal links:

Website security

Sites on same ip

organizemyinformation.com